FREQUENTLY ASKED QUESTIONS
Q: What types of events does Card Security cover?
    A: There are 7 protected events:
    • Involuntary unemployment - You lose your job due to a general strike, layoff, a unionized labor dispute, or are terminated due to no fault of your own.
    • Leave of Absence - You are on an unpaid employer approved leave of absence.
    • Disability - You are unable to perform normal daily activities and require the care of a doctor due to sickness or injury.
    • Hospitalization - You are admitted to a hospital and under the care of a doctor.
    • Nursing Home Care - You are admitted to a nursing home and under the care of a doctor.
    • Diagnosed with a Terminal Illness - A doctor diagnoses you with a medical condition that is expected to cause your death in six months or less.
    • Loss of Life

Q: If I pay my bill in full each month, will I still be charged for Card Security?
    A: Yes, you would be charged for Card Security any month you have a statement balance.

Q: If I'm not using my card and have no balance on my account, will I still be charged for Card Security?
    A: No, there is no fee if you do not have a statement balance on your account in a given month.

Q: What if I am self-employed, work part-time, or only work seasonally? Can Card Security still benefit me?
    A: Yes, you would still be eligible for up to 6 months of minimum monthly payment cancellations. But you will not be eligible for full balance cancellation.

Q: If I'm employed in a full-time non-seasonal job, how could I benefit from Card Security?
    A: After 90 days of involuntary unemployment or leave of absence, Card Security will cancel the full balance on your account (up to $10,000) if you were to become unemployed or take a leave of absence.

Q: If tomorrow I become unemployed or take a leave of absence, would I be eligible for a benefit under Card Security?
    A: No, you must be enrolled in Card Security at least 30 days before the involuntary unemployment or leave of absence occurs to claim a benefit.

Please refer to the Card Security Debt Cancellation Program Agreement for full program details.